Cosmetic Number 1 Choice

Introduction

At Aimah Beauty, we are dedicated to providing exceptional customer service. Your satisfaction is our top priority. This Customer Service Policy outlines our commitments and procedures to ensure you have a positive experience with us.

Customer Support

  1. Availability
    Our customer support team is available to assist you with any inquiries, issues, or concerns. You can reach us through the following methods:
    • Email: [Your Email Address]
    • Phone: [Your Phone Number]
    • Live Chat: Available on our website during business hours
    • Business Hours: [Your Business Hours]
  2. Response Time
    We strive to respond to all customer inquiries within 24 hours during business days. Inquiries received during weekends or holidays will be addressed on the next business day.

Order Inquiries

  1. Order Status
    You can check the status of your order by logging into your account on our website. If you have any questions or concerns about your order, please contact our customer support team.
  2. Order Modifications and Cancellations
    If you need to modify or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes or cancellations once the order has been processed or shipped.

Shipping and Delivery

  1. Shipping Methods and Costs
    We offer various shipping options to meet your needs. Shipping costs and delivery times will be calculated at checkout based on your location and selected shipping method.
  2. Tracking Your Order
    Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your shipment.
  3. Delayed or Lost Shipments
    If your order is delayed or lost during shipment, please contact our customer support team. We will work with the shipping carrier to resolve the issue and ensure you receive your order as quickly as possible.

Returns and Exchanges

  1. Return Policy
    We accept returns of unopened, unused products within 30 days of the purchase date. To initiate a return, please contact our customer support team for instructions. The customer is responsible for return shipping costs.
  2. Exchange Policy
    If you wish to exchange a product, please contact our customer support team within 30 days of the purchase date. We will provide instructions on how to return the original product and process the exchange.
  3. Refunds
    Refunds will be issued to the original payment method within 10 business days of receiving the returned product. You will receive a confirmation email once the refund has been processed.

Product Issues

  1. Damaged or Defective Products
    If you receive a damaged or defective product, please contact our customer support team immediately. We will arrange for a replacement or refund and cover any associated shipping costs.
  2. Incorrect Products
    If you receive an incorrect product, please contact our customer support team. We will arrange for the correct product to be sent to you and provide instructions for returning the incorrect product.

Customer Feedback

  1. Your Feedback Matters
    We value your feedback and are always looking for ways to improve our products and services. If you have any suggestions, comments, or concerns, please do not hesitate to contact us.
  2. Customer Reviews
    We encourage you to leave reviews for the products you purchase. Your honest feedback helps other customers make informed decisions and helps us improve our offerings.

Privacy and Security

  1. Protecting Your Information
    We are committed to protecting your personal information. Please refer to our Privacy Policy for detailed information on how we collect, use, and safeguard your data.
  2. Secure Transactions
    All transactions on our website are processed using secure encryption technology to ensure your payment information is protected.

Contact Information

If you have any questions about our Customer Service Policy, please contact us at:

Aimah Beauty