Cosmetic Number 1 Choice

Introduction

At Aimah Beauty, we are committed to delivering your orders efficiently and reliably. This Delivery Information page provides details about our shipping methods, costs, delivery times, and other relevant information to ensure you have a smooth shopping experience.

Shipping Methods and Costs

  1. Standard Shipping
    • Delivery Time: 5-7 business days
    • Cost: Calculated at checkout based on order weight and destination
  2. Expedited Shipping
    • Delivery Time: 2-3 business days
    • Cost: Calculated at checkout based on order weight and destination
  3. Overnight Shipping
    • Delivery Time: 1 business day
    • Cost: Calculated at checkout based on order weight and destination
  4. Free Shipping
    • Eligibility: Orders over $50 (or other specified amount)
    • Delivery Time: 5-7 business days

Processing Time

  1. Order Processing
    All orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.
  2. Order Confirmation
    You will receive an order confirmation email once your order has been processed. This email will include your order number, details of the items purchased, and shipping method selected.

Tracking Your Order

  1. Shipment Notification
    Once your order has been shipped, you will receive a shipment notification email with a tracking number.
  2. Tracking Information
    You can use the tracking number provided to track the status of your shipment on the carrier’s website.

International Shipping

  1. Availability
    We offer international shipping to select countries. Please check the shipping options available at checkout to see if we ship to your location.
  2. Customs and Duties
    International orders may be subject to customs duties and taxes. These charges are the responsibility of the recipient and are not included in the shipping cost. Please check with your local customs office for more information.

Delayed or Lost Shipments

  1. Delayed Shipments
    If your order is delayed beyond the estimated delivery time, please contact our customer support team for assistance. We will work with the shipping carrier to resolve the issue.
  2. Lost Shipments
    If your order is lost during shipment, please contact our customer support team. We will investigate the issue and, if necessary, send a replacement or issue a refund.

Damaged or Incorrect Orders

  1. Damaged Orders
    If your order arrives damaged, please contact our customer support team immediately. Provide your order number and photos of the damaged items. We will arrange for a replacement or refund.
  2. Incorrect Orders
    If you receive an incorrect order, please contact our customer support team. Provide your order number and details of the incorrect items. We will arrange for the correct items to be sent to you and provide instructions for returning the incorrect items.

Returns and Exchanges

  1. Return Policy
    We accept returns of unopened, unused products within 30 days of the purchase date. To initiate a return, please contact our customer support team for instructions. The customer is responsible for return shipping costs.
  2. Exchange Policy
    If you wish to exchange a product, please contact our customer support team within 30 days of the purchase date. We will provide instructions on how to return the original product and process the exchange.

Contact Information

If you have any questions about our delivery services, please contact us at:

Aimah Beauty